Have you got those two DVD's (Disc ID's) anywhere else in your collection? If so this is why DVDP is telling you that you already have them in your collection.

Try a search by UPC.

Steve

Quoting Danae Cassandra:

Quote:
Nope, I don't have either of those two films or this disc (it's one disc, dual-sided) anywhere else in my collection.

Then the Disc ID is being used by another title.

I'm at work so not sure if this will work, but if you insert the disc then go to DVD menu, and Scan Drive (or something similar) - I'm sure it will automatically jump to the title if it's already in your collection.
Either that or switch it on in Options before inserting the disc.
At the very least, hopefully this will let you track down the profile that's causing the problems.

What strikes me here is that there allready is a contribution on your prent profile, and that by faulty contribution the discs are also assosiated with it.

How about just trying to add a new profile by disc ID, after deleting the parent you have (might be wise to backup first if you've made changes to the parent profile)?

@gardibolt,
I think what the problem is, is that the program thinks Danae's trying to add the same profile twice and of course it won't allow it. If I'm wrong I apologise.

I just checked the contribution notes for this profile and it seems that initially there were disc IDs associated with the profile, they were only removed in November 2008.
It's possible that even though they've been removed for some reason the ID is still associated with the profile. Just like overwritten IDs are preserved when contributing, it seems that removed ones are too. Sounds like a bug to me!

I would try Gemini's advice and remove the parent profile, add the two sides first then try and re-add the parent. If it won't let you add the parent try creating a manual parent profile but then editing the UPC to match the boxset and see if you can trick it into linking up.
If this doesn't work it sounds like something that only Ken can fix.

I'll try that - deleting the parent again and then adding the children without downloading the profile and see if that works - when I get home from work tonight. 

If that doesn't do the trick, do you think I should PM Ken on the matter?

Where do I find that support ticket?

Just to update, the program won't add each side by disc-ID as a separate entity.  I deleted the parent, then put the disc in my drive again.  It goes to add the parent again.  Flipping the disc over - each side has a unique ID, as you can see from my first post - it will not add the other side at all with the first side pending to add, and the title that the program displays is again for the parent.  Deleting the first added side and trying to add the other side first still also gets the parent.

I think that you're right, even though the disc-IDs do not appear in the profile, they are tied to the parent and Ken will have to fix it.

What I would do in this case is keep the parent as is and do the following to create the child profiles for the movies on each side of the disc.

1. Add an existing profile that was done for when each movie was released individually and most likely by UPC.
2. Insert your disc into your DVD rom and select the newly downloaded UPC based profile and choose change UPC.
3. Choose use Disc ID in the dialogue box.
4. Repeat for the Profile for the other side after flipping the Disc.

Now all you need to do is copy the Cover Images from the Parent profile to each child Profile and verify the Features, Cast and Crew, etc. on your newly converted profiles and assign them as box set contents to the Parent profile. Once you have verified that the Child profile data is accurate to your disc, you can then contribute them to the online database along with the updated parent profile that will have newly added box set info.